Anti-scam guidance

Guest and owner safety rules.

Use these rules whenever a stay request, payment, calendar connection, or identity document is involved.

For guests

• Wait for written availability and total pricing before paying.
• Confirm the recipient’s identity and never pay a new account just because someone uses the Cebu OK Travel name.
• Do not share bank passwords, OTPs, card PINs, or full identity documents through Messenger or an unverified form.
• Ask for the exact building, check-in instructions, house rules, cancellation terms, and an emergency contact.
• Keep the booking reference and report pressure, unusual payment methods, or changed account details.

For property owners

• Use a separate business contact where possible and do not publish a private residential address.
• Share only an iCal/ICS feed intended for integration; revoke it if you suspect exposure.
• Do not request guest passwords, OTPs, or unnecessary sensitive documents.
• Keep availability updated and report external bookings that block dates.
• Confirm inquiries through the dashboard or official email channel before accepting a deposit.

How to report a concern

Save screenshots, URLs, names, payment instructions, and the listing or booking reference. Contact hello@cebuoktravel.com and do not continue sending money while the issue is investigated. For immediate danger or suspected crime, contact the appropriate Philippine emergency or law-enforcement service.

What the badge does not mean

The Cebu OK Travel badge indicates that a listing passed the current partner review. It does not replace guest judgment, building rules, local permits, insurance, or a confirmed booking contract.